Last updated: October 15, 2026
ONVIAT designs and develops custom websites for businesses and offers a monthly service of hosting, minor changes and, soon, reporting. These terms apply to anyone who requests a website from onviat.com or hires any of those services.
When we receive your request, we write to you through the channel you chose. Before any payment, we send you, free and with no commitment, a proposal with two images of your website: the home page and your product or service. If you are not convinced, you pay nothing.
The price is fixed and set in writing before we start. Everything your package includes is in that document. If you later ask for something new, we quote it first and only do it if you approve. It is paid in two parts: half when you approve the proposal, to build the website, and the other half when it is published. With that first payment and your complete material, your website is ready on your phone within your package’s timeframe: 2 weeks for Presence and 3 for Business.
We make up to 3 rounds of revisions on the delivered website at no cost; each round is a single list with all the changes. Once the third round is done, the website is considered approved. It is also considered approved if 7 calendar days pass without a reply to the final version. Only changes outside the agreed scope, such as adding sections or features, are quoted separately and before they are done.
The domain is registered in your name from day one. While you keep the monthly service, we host and maintain the website. Once the website price is paid in full, the website is yours: if you ever decide to leave the service, you take it with you along with your domain, and we hand over the files and all access credentials.
The monthly service includes hosting, minor changes requested by message and, once available, a report on the 1st of each month with visits and clicks on the contact button. You may cancel it at any time; the website remains yours.
The annual plan is paid in advance and is non-refundable. If you cancel before the year ends, the service remains active until the end of the period you paid for.
If your website takes payments (online store, bookings or appointments with a deposit), those payments go to an account in your name with the payment processor you choose, such as Stripe or Mercado Pago. The money goes straight to you: ONVIAT does not receive or hold those payments. Fees, chargebacks and refunds to your customers are governed by your agreement with that processor.
You are responsible for ensuring that the text, photos, logos and other material you send us are yours or used with permission. We do not publish prices, hours or names that you have not validated as your own.
We do everything reasonable to keep your website available and working well, but we are not liable for failures of third parties (internet providers, hosting, domain registrars) or for indirect losses. Our liability is limited to the amount you paid us for the affected service. Verifications and registrations with third parties, such as the Google Business Profile, are performed by the third party: their timing and outcome depend on that party’s review process, not on ONVIAT.
These terms are governed by the laws of Mexico. Any dispute is settled before the courts of Puerto Vallarta, Jalisco. For any question, write to [email protected].
Back to home